Kevser Deniz Özkazman
Customer Experience Leader, EMCC Coach/Mentor
For 20 years, she has led in team and operations management and customer experience at multinational companies such as Google and Etsy. As an EMCC coach, Deniz provides professional coaching in addition to operations and customer experience consulting.
Deniz Özkazman is a manager, consultant and coach with approximately 20 years of international experience in customer experience, operations management, organizational transformation and leadership development. Throughout his career, serving in global organizations in technology, retail, consumer products and electronics sectors; he has led team scaling, operational excellence and customer-focused transformation programs.
Serving in various leadership roles at world-leading multinational companies such as Google, Etsy, Panasonic and Coca-Cola, Özkazman has developed strong expertise in developing customer experience strategies, improving operations efficiency, supplier and stakeholder management and solving complex organizational problems.
Throughout his career particularly focusing on performance improvement, process optimization and building customer-focused organizations, Özkazman has created sustainable business results by designing data-driven decision-making mechanisms, automation systems and scalable operations models.
Assuming active roles in operational integration and transformation projects during company mergers and acquisitions (M&A); he has provided leadership in large-scale organizational change programs. Through global projects conducted in Europe, America and APAC regions, he has gained significant experience in multicultural team management and international collaboration.
Deepening his interest in organizational development and human behavior academically, Özkazman completed his master's degree in Organizational Psychology and Behavior at Dublin City University Business School; specializing in leadership development and professional coaching through EMCC-accredited coaching competencies.
Living in Dublin for approximately 15 years and bringing his international work experience across different sectors, Özkazman today provides support to organizations in operational transformation, team development and customer experience through consulting, executive coaching and fractional management support.
Areas of Support
- Customer experience (CX) strategies and customer-focused transformation
- Operational excellence and process improvement
- Artificial intelligence-enabled automation and efficiency projects
- Leadership development and team management
- Building and scaling high-performing teams
- Organizational transformation and change management
- Operational integration management in M&A processes
- Global stakeholder management and cross-functional leadership
- Establishment of continuous improvement and performance systems
- Mentoring and executive coaching
- Fractional / part-time management support
- International operations management and scaling
Key Areas of Expertise
Customer Experience (CX) | Operations Management | Organizational Transformation | Leadership Development | Operational Excellence | Process Improvement | Automation | Change Management | M&A Integration | Global Operations | Coaching | Fractional Leadership | Stakeholder Management